Help & FAQ

Contact Us

If you have any issues or questions, please contact us at: ptmarketplaceciptakarya@gmail.com

How long will it take for my order to arrive?

Items ordered will be shipped within 30 days from the date of purchase.

What should I do if I receive a damaged, incorrect, or missing item?

Please contact our customer service and include a photo as proof.

Can I exchange or return an item?

Exchanges and returns are NOT accepted under any circumstances.

Do you offer international shipping? What about customs duties and import taxes?

Yes, we offer international shipping. Customs duties and import taxes are included in the item price.